Complaints

If something has gone wrong, tell us

Use this form and we will send you a reference straight away. You can also email complaints@montcove.com, reply to any email from us, or write to MontCove Ltd, Grove House, 55 Lowlands Road, Harrow, HA1 3AW. If you need additional support, for example more time or a different format, please say so and we will adapt.

1We acknowledge your complaint by email with a reference.

2We aim to resolve it within three business days.

3If we need longer, our final response reaches you within eight weeks. If you are unhappy with it you can go to the Financial Ombudsman Service, free of charge.

About you

Full name

Email address

Telephone (optional)

Postal address (optional)

I would like additional support, for example more time, large print or help from someone I trust.

Someone is complaining on my behalf, or I am complaining for someone else.

About the complaint

Product

Bought through a partner? Which one (optional)

Policy or claim reference (optional)

Anyone you dealt with (optional)

What went wrong, and when

Anything you would like us to consider (optional)

Attach documents or photos (optional)

Up to 5 files. Photos are resized automatically; other files up to 4 MB each. Larger documents can be emailed to us afterwards quoting your reference.

The information I have given is true to the best of my knowledge. I understand MontCove will use it to investigate my complaint and keep a record for at least three years, as described in the Privacy Notice.

If something has gone wrong, tell us

About you

About the complaint

Thank you. Your reference is .